Refund, Exchange, and Return Policies Online Store
shop.supermercadostalpa.com
Effective date: 12/12/2024
Return Policy
All the claims must be made within 24 hours of "Pick Up" or Delivery time. They must present proof of purchase with the order number to identify the purchase; this can be found in the invoice sent to their email at the time of order receipt.Products must be in their original condition, unused, and in unopened original packaging.Certain products, such as perishable goods, promotional items, or personalized products, are not eligible for returns.
Conditions
The customer must contact customer service through the appropriate channel (email, chat, or phone) to initiate the return process, the customer must contact customer service through the appropriate channel (email, chat, or phone) to initiate the return process.Proof of purchase, such as an invoice or order confirmation email, is required.Return shipping costs are the customer's responsibility unless the error was due to a shipping mistake by Talpa Supermarkets.Customers should return products to the original shipping destination. The destination will depend on where the product was initially shipped. The Customer Service Representative handling the return request will provide this information, which will be included on the return shipping label provided.
Exchange Policy
Exchanges can be made for products of equal or greater value and must be requested within 24 hours of delivery or pickup.Returned products must be in their original condition, unused, and in their original packaging.
Conditions
To request an exchange, the customer must notify customer service, who will provide instructions on the exchange process.If the new product costs more, the customer must pay the difference. If it costs less, a credit will be issued for future purchases, which will be credited to the debit or credit card used for the original purchase
Refund Policy
Refunds will be processed within 5 to 10 business days after receiving and verifying returned products.Refunds will be made through the same payment method used during the purchase.
Conditions
No cash refunds will be provided. Refunds will only be processed through the original payment method.Initial shipping costs, such as delivery fees, tips, and service fees, are non-refundable.
Damaged or Incorrect Products
If a customer receives a damaged or incorrect product, it must be reported within 48 hours of home delivery or store pickup.In such cases, the customer is entitled to a full refund or an exchange for the correct product at no additional cost.
Conditions
Customers will be required to provide photographs of the damaged or incorrect product as part of the claim process.
Cancel an order:
Customers should review product descriptions before purchase to confirm eligibility for exchanges or returns.Cancellation requests are extremely time-sensitive due to the perishable nature of our items. Please contact contact@supermercadostalpa.com or our contact center 404 7172742 to see if we can cancel your order for you.
Conditions
Please Note: Refusing Delivery does not cancel your order. You will still be liable for the cost of the product and shipping.
